This Privacy Policy applies to personal information processed by Swiftwins Carriers and Forwarders LTD in connection with our website, communications, customer enquiries and business operations. It should be read together with any relevant service agreement, quotation or other terms that apply to your engagement with us.
Introduction and Scope
Swiftwins Carriers and Forwarders LTD, referred to in this policy as "Swiftwins", "we", "us" or "our", recognises the importance of protecting personal information entrusted to us. This policy describes our general approach to collecting, using, storing, disclosing and protecting such information.
It applies to information processed through our website, telephone calls, email correspondence, enquiry forms, quotations, customer relationships and relevant logistics activities. Some processing may be subject to additional notices or contractual arrangements.
Information We Collect
Depending on how you interact with us, the information we collect may include:
- Contact information: names, telephone numbers, email addresses, business addresses and company details.
- Enquiry information: messages, quotation requests, service requirements and information you choose to provide when contacting us.
- Shipment and logistics information: collection and delivery locations, cargo descriptions, consignment references and relevant transport or customs documentation, where required for our services.
- Transaction information: quotations, invoices, payment records and information needed to administer a business transaction.
- Technical information: information such as browser type, device details, IP address and website usage data where our website or service providers collect it.
We aim to collect information that is relevant to the purpose for which it is needed. Please avoid sending sensitive personal information unless it is necessary and there is an appropriate basis for doing so.
How We Obtain Information
We may receive personal information directly from you when you submit an enquiry, request a quotation, communicate with our team or engage us to provide services.
Where necessary for a legitimate business purpose, we may also receive relevant information from your authorised representative, business partners, transport providers, customs or regulatory authorities, and other parties involved in arranging or completing a service.
Information collected automatically through the website may include basic technical and usage data, depending on the website features, hosting configuration and technologies actually in use.
How We Use Personal Information
We may use personal information for purposes such as:
- Responding to enquiries and providing requested quotations.
- Planning, coordinating and delivering logistics or forwarding services.
- Communicating about bookings, deliveries, documentation or service changes.
- Maintaining customer, supplier, invoicing and business records.
- Meeting applicable legal, regulatory, tax and record-keeping obligations.
- Maintaining website functionality and addressing technical issues.
- Protecting our business, customers, staff and systems against fraud, misuse or security threats.
- Handling feedback, disputes, complaints and requests relating to personal information.
We do not intend to use personal information for purposes that are incompatible with the reason it was collected unless an appropriate legal basis permits the additional use.
Legal Basis for Processing
Where applicable law requires a lawful basis for processing personal information, we will identify and rely on an appropriate basis for the relevant activity. Depending on the circumstances, this may include your consent, steps requested before entering into a contract, performance of a contract, compliance with a legal obligation or another lawful basis recognised by applicable law.
Where we rely on consent, you may withdraw it where the law allows. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
The applicable basis depends on the information involved, the purpose of processing and the legal requirements governing the particular activity.
When We Share Information
We do not treat personal information as public information. We may disclose relevant information where reasonably necessary for service delivery, business administration, security or legal compliance.
Depending on the circumstances, recipients may include:
- Transport operators, logistics partners and subcontractors involved in fulfilling a service.
- Customs agents, clearing agents, insurers or other professional service providers where relevant.
- Website hosting, email, IT support and other service providers acting on our behalf.
- Regulatory authorities, courts, law enforcement agencies or other parties where disclosure is legally required or permitted.
- Professional advisers and parties involved in resolving a genuine business dispute or protecting legal rights.
We aim to limit disclosures to information reasonably necessary for the relevant purpose. Where appropriate, we use contractual, organisational or other safeguards to protect information handled by service providers.
We do not sell personal information as a business practice. Any other disclosure or use remains subject to applicable law and the circumstances of the processing.
Cookies and Website Analytics
Our website may use cookies or similar technologies to support essential functionality, remember preferences, understand website performance or improve the user experience. The technologies used depend on the website's actual configuration.
Some cookies may be provided by third-party services integrated into the website. Where required by applicable law, we will seek consent before using non-essential cookies or similar technologies.
You can manage cookies through your browser settings. Blocking certain cookies may affect some website features. Browser controls do not necessarily replace any consent choices required by law.
If analytics, advertising or embedded third-party tools are used, this section should be updated to identify those technologies and explain their relevant purposes.
Data Security
We aim to apply reasonable technical, organisational and administrative safeguards designed to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.
Depending on the systems and information involved, safeguards may include access restrictions, account security measures, secure communications, staff procedures, backups and appropriate oversight of service providers.
No website, electronic transmission or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we aim to manage risks proportionately and respond appropriately to suspected incidents.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining appropriate business records, resolving disputes and meeting applicable legal or regulatory obligations.
Retention periods may vary according to the type of information, the nature of the business relationship, applicable record-keeping requirements and whether a legitimate dispute or legal matter requires preservation.
When information is no longer required, we aim to securely delete it, destroy it or anonymise it where appropriate and technically practicable.
Your Privacy Rights
Depending on the applicable law and the circumstances, you may have rights concerning your personal information, including the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate, incomplete or outdated information.
- Request deletion or erasure where applicable legal conditions are met.
- Object to, or request restriction of, certain processing where the law provides this right.
- Withdraw consent where processing is based on consent.
- Request information about relevant disclosures or how your information is handled, where required by law.
- Raise a complaint with the relevant data protection authority.
These rights are not absolute in every circumstance. Applicable law may permit or require us to retain certain information or decline a request for a legally recognised reason. We will assess requests under the rules that apply to the relevant processing.
Privacy Requests and Complaints
To make a privacy request or raise a concern, contact us using the details provided at the end of this policy. Please explain your request clearly and provide enough information for us to understand and assess it.
We may need to verify your identity or confirm that you are authorised to act for another person before disclosing or changing personal information. We will handle requests within the time limits required by applicable law.
If you are dissatisfied with our response, you may have the right to complain to the relevant data protection authority or pursue another remedy available under applicable law.
International Data Transfers
Logistics and forwarding activities may involve service providers, recipients or business partners operating in different countries. Where personal information is transferred across national borders, we aim to ensure that the transfer is handled in accordance with applicable data protection requirements.
Depending on the circumstances, this may require appropriate safeguards, a recognised legal transfer mechanism or another condition permitted by applicable law.
Third-Party Websites and Services
Our website may contain links to external websites or services operated by other organisations. Those third parties may have their own privacy policies and data handling practices.
Unless expressly stated otherwise, we do not control the privacy practices of independent third-party websites. We recommend reviewing their policies before providing personal information through their services.
Children's Privacy
Our website and business services are intended primarily for business customers and other individuals engaging with our logistics and forwarding operations. We do not knowingly seek to collect children's personal information through the website unless there is an appropriate and lawful reason to do so.
If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can assess the matter and take appropriate action under applicable law.
Changes to This Privacy Policy
We may update this policy to reflect changes in our operations, website technologies, service providers or applicable legal requirements.
The latest version will be published on this page with its updated date. Where applicable law requires additional notice or consent for a material change, we will take the steps required by that law.
We encourage visitors and customers to review this page periodically.
Contact Us About Privacy
If you have questions about this policy, want to exercise a privacy right or need to raise a concern about how your information is handled, contact Swiftwins Carriers and Forwarders LTD through the company's official communication channels.
Please replace the contact details below with the company's verified information before publishing this page.
WE ARE HERE TO HELP
Questions about your privacy?
Contact our team if you need clarification about this policy or wish to make a request concerning your personal data.